Rethink, Refine, Retool, and Reinvent


e-tailing Group Holiday Mystery Shopping, 2008


A comprehensive review of the entire shopping experience from the customer's perspective based on the e-tailing group's survey of 100 top merchants.

What's Included

  • An in-depth look at 14 consumer categories and the 23 merchandising tool sets that drive merchandising online and customer service
  • Extensive review of over 200 features and their penetration across the surveyed merchants

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This product was added to our catalog on Thursday 10 December, 2009.