Archive for the ‘Report’ Category

Report

11th Annual Merchant Survey: Customer Experience Escalation: Making the Right Choices in a Connected World

This report is a comprehensive reference source for strategy, merchandising, and marketing trends online and across channels. A compilation of responses and commentary from 147 senior executives with responsibility for ecommerce, results provide a unique overview – from the sellers’ perspective, with observations and guidelines interjected from the e-tailing group, inc. based on 18 years of ecommerce and over 50+ years of retail experience.

Read More »

Report

the e-tailing group 14th Annual Mystery Shopping Study Summary Report

This study benchmarks 382 features on 100 B2C merchant websites that were mystery shopped in 4Q ’11. Our extensive summary highlights key metrics and trends from both a service and selling perspective.

Read More »

Report

Champagne Tastes and Caviar Dreams: A Global Look at Luxury

By assessing a core group of retailers and brand manufacturers from the vantage point of the affluent customer, the goal of this comprehensive 66-page report is to provide an overview of how the luxury market is using the Internet and mobile devices for branding/selling with guidelines to help merchants deliver a sophisticated digital experience that drives engagement.

Read More »

Report

2nd Annual Mobile Commerce Mystery Shopping Study Report

The goal of this comprehensive 53-page report is to keep abreast of the changing mobile landscape, tap into emerging trends, and share with the ecommerce industry any important benchmarks that shape the consumer-centric, mobile user experience. It presents an in-depth look at many current shopping behaviors while also providing a blueprint for executing best-in-breed mcommerce; keeping the customer top-of-mind.

Read More »

Report

10th Annual Merchant Survey: Diligent Investing + Solid Execution = Evolved Selling

This report is a comprehensive reference source for strategy, merchandising, and marketing trends online and across channels. A compilation of responses and commentary from 200 senior executives with responsibility for ecommerce, results provide a unique overview – from the sellers’ perspective, with observations and guidelines interjected from the e-tailing group, inc. based on 17 years of ecommerce and over 50+ years of retail experience.

Read More »

Report

the e-tailing group 13th Annual Mystery Shopping Study-Polished to Perform

This study benchmarks 300 features on 100 B2C merchant websites that were mystery shopped in 4Q ’10. Our extensive summary highlights key metrics and trends from both a service and selling perspective.

Read More »

Report

1st Annual Mobile Commerce Mystery Shopping Study-Mobile Commerce: A Wild Ride

This comprehensive 47-page report is an essential primer for any merchant interested in understanding and enhancing emerging mcommerce opportunities. It includes findings from the Inaugural Annual e-tailing group Mobile Commerce Mystery Shopping Study that benchmarks 150 metrics on 50 iPhone and 25 Blackberry mobile websites selling 13 product categories to understand performance and usability across diverse devices.

Read More »

Report

Aligning Cross-Channel Strategies for Profitable Growth

This report is a compilation of responses and commentary from 152 senior executives with responsibility for e-commerce. Results provide a unique overview –from the sellers’ perspective, with observations and guidelines interjected from the e-tailing group, inc. based on 16 years of e-commerce and over 50+ years of retail experience.

Read More »

Report

the e-tailing group 12th Annual Mystery Shopping Study-Efficiencies, Differentiators, Involvers

This study benchmarks over 280 features on 100 B2C merchant websites that were mystery shopped in 4Q ’09. Our extensive summary highlights key metrics and trends from both a service and selling perspective. Throughout, the presence of each element is presented via a series of 14 categories including an industry-at-large perspective. Stellar merchants are identified from both a merchandising and customer service perspective. A comprehensive index of those features and their penetration are included for at-a-glance viewing. Execution checklists wrap up the report with a goal of elevating features to differentiate and drive dollars.

Read More »

Report

Year Round Multi-Channel Gifting Report

The aim of this report is to help merchants capitalize on gifting opportunities by creating or improving cross-channel gifting experiences beyond the traditional 4Q holiday burst. This comprehensive, 40-page study includes key findings, checklists, and best-in-class examples from the perspective of both the merchant and the registrant. From information-gathering though post-order communication, our focus is on details and requirements to execute an exemplary experience that meets the needs of today’s multi-channel shopper.

Read More »

You are currently browsing the archives for the Report category.