Archive for the ‘Etail / Detail’ Category

Podcast

Omnichannel Clout

Heightened shopper expectations are forcing stores to transform their identities, thinking and in-store endeavors. While initially some industry pundits and retailers themselves perceived stores to be a liability, they are today at the core of one’s omnichannel vision.

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ReportPodcast

the e-tailing group 16th Annual Mystery Shopping Study Summary Report

e-tail / Detail e-tail detail
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Press Release 01.21.14
Press Release 01.30.14
Press Release 02.13.14

Description:

This study benchmarks 335 features on 100 B2C merchant websites that were mystery shopped in 4Q ’13. Our extensive summary highlights key metrics and trends from both a service and selling perspective. Throughout, the presence of each element is presented via a series of 13 categories including an industry-at-large perspective. Stellar merchants are identified from a merchandising and customer service perspective.

Podcast

Experiential and Express Shopping Fuel Online Channel Growth, Mystery Shopping, Holiday 2007

A comprehensive review of the state entire shopping experience from the customer’s perspective based on the e-tailing group’s survey of100 top merchants…

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