Archive for the ‘Press Releases’ Category

From Digital to In-Store: Firing on All Cylinders to Serve Consumers

Every shopper shops differently and you don’t know what stage of their shopping they’re in so you have to hit them from every angle.

Read More »

6 eCommerce Customer Service Benchmarks for Your Business

Top-rated retailers enable customers to checkout with five or fewer total steps/screens to fill out. Nearly all of the retailers (98 percent) now offer the ability to pre-populate the customer profile in the shopping cart so shoppers can check out faster. In addition, half have enabled one-click checkout.

Read More »

Press Releases

Merchandising Innovation via Visual and Content Elevation

Download the Press Release

Study: Half of consumers spend more with personalized experience

53% of consumers said it’s also important that retailers recognize them as the same person across all channels and devices they use to shop.

9 Ways to Create a Successful Multichannel Customer Experience

Integrate online reviews (and other user-generated content) into your in-store signage to heighten consumer interest

Read More »

Redefining Omnichannel: Put the Consumer at the Center

A recent MyBuys and e-tailing group survey found that 52% of shoppers realize they buy more with cross-channel personalization

Read More »

HSN Tops e-commerce List

Top retailers continue to invest to ensure their digital experiences remain strong

Read More »

Press Releases

HSN Rolls to #1 Ranking in e-tailing group Customer Experience Index

Download the Press Release

E-retailers Deliver Holiday Orders Faster and Make Returns Easier

Excellent customer service is crucial today when “efficiency is an expectation and choice non-negotiable

Read More »

7 Retailers Rise to the Occasion for Customer Service Excellence

In today’s omnichannel climate and amid heightened consumer expectations, customer service can serve as both and expected yet important differentiator

Read More »

You are currently browsing the archives for the Press Releases category.