Report

the e-tailing group 15th Annual Mystery Shopping Study Summary Report

Report Report $395
Buy NowCart
e-tail / Detail e-tail detail 2.26.13
Download
e-tail / Detail e-tail detail 6.11.13
Download
See Also:
Press Release 01.22.13
Press Release 02.05.13
Press Release 02.13.13

Description:

This study benchmarks 314 features on 100 B2C merchant websites that were mystery shopped in 4Q ’12. Our extensive summary highlights key metrics and trends from both a service and selling perspective. Throughout, the presence of each element is presented via a series of 13 categories including an industry-at-large perspective. Stellar merchants are identified from a merchandising and customer service perspective.

Comments are closed.