Exceeding Customer Expectations This Holiday and Beyond



Today’s customers are demanding and expect that superior customer experiences are par for the course. This includes efficiency across channels, flexibility in access all powered by personalization and sophisticated merchandising.

Retailers surely realize that performance must always be fine-tuned as harried shoppers are slow to convert but quick to abandon. This means leveraging data to deliver personalized messages that resonate with shoppers saving them time and finding solutions for all their shopping needs. Superior merchandising must be in place from the standards to the category-select and wrapped up with stellar service for a profitable holiday season.


  • Current holiday forecasts from consumer and retail perspective
  • Why site performance matters and its impact on KPIs
  • Heightened expectations for the omni-channel experience and how savvy retailers are succeeding in a world of greater access
  • Winning merchandising and best practices that engage and convert shoppers
  • The importance of big data and why knowing your customer and crafting a targeted personalized shopping experience resonates
  • Customer service differentials for year-round success



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