Webinar

Tips, Tricks And Secrets To Live Chat Success

Webinar
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Description:

50 retailers were selected for live chats where 2 tests per retailer were conducted and 30+ metrics evaluated.

What’s Included:

Performance metrics in 8 areas of the chat experience

    • Pre-chat assessment
    • Chat button location
    • Hours
    • Chat unavailable form
    • Pre-chat information
    • Chat queue
    • Chat experiences
    • Post chat information

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