Posts Tagged ‘1-800-Flowers’

Press Releases

Retailers Need Backup Plans For Holiday Promotions

There’s no way to know what will work in online retail, says Lauren Freedman, president of the research and consulting firm The E-tailing Group Inc.

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Press Releases

Sears, Abt and Foot Locker Are Among the Customer Service Winners

Nine e-retailers are called out as providing best-in-class customer service in the new Mystery Shopping study from The E-tailing Group that will be released next month. The research and consulting firm secretly shopped 100 e-retail sites and assigned performance scores based on several criteria.

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