Posts Tagged ‘Crutchfield’

Top Retailers Improve Their Service Skills

More online merchants are giving consumers more options when it comes to customer service, and presenting those options more clearly on their e-commerce sites.

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Nine Retailers Chosen For Best Online Customer Service

While assortments can get a customer to visit, it’s imperative to remember that service will keep them coming back.

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Target To Match Online Prices For The First Time

Target’s new holiday price match policy is a smart move, says Lauren Freedman, president of consultancy the e-tailing group, inc. “In this competitive climate, where the price is just a click away, consumers are in control, and don’t want to take chances on not getting the best price.”

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Press Releases

Orvis Reels in the Top Spot in An Annual E-Commerce Shopping Survey

The Orvis Co. Inc. 124 The Orvis Co. Inc. Apparel / Accessories Online Sales:$110,880,000 (IR estimate) Growth:-1.0% See More had the highest score in the e-Tailing Group’s new Mystery Shopping study from The E-tailing Group. The report is due to be released next month. The research and consulting firm shopped 100 e-retail sites and assigned performance scores on a 100-point scale based on several criteria.

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