Posts Tagged ‘customer experience’

Press Releases

Mass Merchants Dominate the e-tailing group Customer Experience Index

In conjunction with their Annual Mystery Shopping Study the e-tailing group has released the 3rd Annual Customer Experience Index results, leveraging quantitative analysis to specifically understand how merchants stack-up against the e-tailing 100 websites, their category, and direct competition. Websites are scored on a 100-point scale where five key pages, merchandising, and customer service, the triple crown of any customer experience, are all factors.

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Press Releases

Facebook, Twitter and Social Media Marketing

Retailers are revving up their social media marketing efforts as the past six months show aggressive adoption of the emerging trend with Facebook and Twitter leading the way, according to the report, “Community and Social Media Study,” conducted by the e-commerce consulting firm the e-tailing group and online customer review firm PowerReviews.

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Report

Rethink, Refine, Retool and Reinvent…e-tailing group Holiday Mystery Shopping, 2008

A comprehensive review of the entire shopping experience from the customer’s perspective based on the e-tailing group’s survey of 100 top merchants.

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Podcast

Experiential and Express Shopping Fuel Online Channel Growth, Mystery Shopping, Holiday 2007

A comprehensive review of the state entire shopping experience from the customer’s perspective based on the e-tailing group’s survey of100 top merchants…

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