Posts Tagged ‘customer service’

Store service with a smile (and a touch of web and mobile technology)

While some industry pundits and retailers once perceived stores to be a liability, stores are now at the core of retailers’ omnichannel vision. But for those plans to come to fruition, retailers need to make important choices about the services they offer, the underpinning technology that supports shoppers’ needs, and the technology they can use in stores to foster a superior shopping experience

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Old Navy Leads Retailers in Customer Satisfaction

Retailers must be accessible via every means of connecting with their customers, curating comprehensive information and simultaneously provided a streamlined cart that is efficient and effortless for shoppings, giving them confidence to buy.

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How Blinds.com Improved Its Customer Service

For instance, The E-tailing Group report found that the retailers in its Annual Mystery Shopping Study cut their e-mail response times 31% from 31 hours and 27 minutes in 2011 to 21 hours and 42 minutes last year.

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Large Retailers and Seasoned Specialty Players Highlight Customer Experience Index Winners

This year’s list of retailers who scoreed 80 out of 100 points range from the large retailers to several specialty merchants, long know for retailing excellence

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Williams-Sonoma Scores Highest in an Online Shopping Review

Cookware and home furnishings retailer Williams-Sonoma Inc. scored 83.50 out of 100 points to take the top spot in a measure of online shopping experiences, according to the 15th Annual Mystery Shopping Study released this week by research and advisory firm The E-tailing Group Inc.

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Saks, Zappos, Office Depot Make List of Top Performing Retailers

In these times when retailer often look to take shortcuts in customer service, these merchants are invested in delivering an outstanding performance. It is the combination of the customer experience coupled with this superior service that makes these retailers rise about their peers.

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Top Retailers Improve Their Service Skills

More online merchants are giving consumers more options when it comes to customer service, and presenting those options more clearly on their e-commerce sites.

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Nine Retailers Chosen For Best Online Customer Service

While assortments can get a customer to visit, it’s imperative to remember that service will keep them coming back.

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7 Tips to Compete Against Amazon this Holiday Season

Competing against Amazon is a tall order any time of year, but especially during the crush of the all-important holiday season so Lauren Freedman offered 7 tips for merchants.

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Value and Price Compete with Free Shipping for the Hearts of Holiday Shoppers

While free shipping continues to be “the carrot driving shoppers to buy online, this holiday season shoppers are looking for value over price.

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