Posts Tagged ‘customer service’

Two-Thirds of Online Shoppers Have Tried Live Chat

67% of consumers in the United States and United Kingdom say they’ve interacted with an e-retailer using live chat, up from 58% last year, according to a new E-tailing Group survey sponsored by live chat vendor Bold Software.

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Nine Retailers Cited For Top Customer Service

Fulfilling orders within three days, quickly responding to customer e-mail and keeping checkout to within five clicks were cited as characteristics of nine online retailers rated tops for customer service

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Website Features That Influence Shoppers: 10 Indicators And 3 Lessons

According to an October 2011 survey by the e-tailing group, an organization that studies online retail trends, shoppers are influenced by 10 key website features: shipping, returns, sales, coupons, discounts, rewards, time-sensitive deals, bulk savings, and bonus with purchase

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Live Chat Use Is On the Rise

58% of U.S. consumers say they’ve interacted with an e-retailer using live chat, up from 54% last year, according to a new E-tailing Group study sponsored by Bold Software LLC, a live chat vendor.

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Elevating E-Commerce Experiences

Posted on February 1st, 2011 by

The 2010 holiday season exceeded all expectations offline where retail sales rebounded rising 5.5% up from 3% predictions earlier in the year according to NRF.

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Press Releases

Orvis Reels in the Top Spot in An Annual E-Commerce Shopping Survey

The Orvis Co. Inc. 124 The Orvis Co. Inc. Apparel / Accessories Online Sales:$110,880,000 (IR estimate) Growth:-1.0% See More had the highest score in the e-Tailing Group’s new Mystery Shopping study from The E-tailing Group. The report is due to be released next month. The research and consulting firm shopped 100 e-retail sites and assigned performance scores on a 100-point scale based on several criteria.

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Press Releases

Sears, Abt and Foot Locker Are Among the Customer Service Winners

Nine e-retailers are called out as providing best-in-class customer service in the new Mystery Shopping study from The E-tailing Group that will be released next month. The research and consulting firm secretly shopped 100 e-retail sites and assigned performance scores based on several criteria.

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How E-Retailers Can Have a Merry Holiday Season

Online retailers can find it tough to offer lower prices and free shipping when margins are slim, but experts say e-retailers who refine their online marketing tactics may experience a very merry holiday season without giving away the store.

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More Retailers Aim to Launch Mobile Sites By Black Friday

At least 20 retailers expect to launch mobile sites in time for the day after Thanksgiving, the big shopping day often referred to as Black Friday, says Nick Taylor, president of Usablenet Inc., which sells mobile technology.

Taylor says the vendor is working on mobile sites for 20 retailers that are part of the Internet Retailer Top 500 Guide. “Five to 10 more are expected to be added to the pipeline for Black Friday launch dates,” he adds.

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Press Releases

Survey: Retailers Expecting Boom Soon

According to the 9th Annual Merchant Survey from the e-tailing group, retailers are upping their investment in ecommerce because they believe a turn-around is imminent. More than 90% of retailers believe online revenues will increase year over year.

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