Posts Tagged ‘E-tailing Group’

Old Navy Leads Retailers in Customer Satisfaction

Retailers must be accessible via every means of connecting with their customers, curating comprehensive information and simultaneously provided a streamlined cart that is efficient and effortless for shoppings, giving them confidence to buy.

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Survey Shows 48 Percent Increase in Use of Retail-Branded Shopping Apps

According to the 4th Annual Holiday Online Shopping Survey from Baynote, retail-branded app usage is up 48% over the 2012 holiday season.

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Survey: Shoppers Want Simple and Mobile

The truly successful companies will see this as an incredible opportunity — one that allows them to ‘wow’ customers while continually gaining greater insights into their desires for more effective targeting.”

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What We Can Learn from the Holiday Customer Experience [Infographic]

That means creating a seamless customer experience across all devices that’s integrated with in-store shopping activities — and “privacy concerns pale in comparison to wants and needs for convenience

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Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

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A Daily Dose of Personalized Product Recommendations

An eTailing Group study found that more than three out of four online shoppers make additional purchases when presented with recommended products that match their personal preferences.

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Urban Outfitters, H&M Lead Teen Retailers In Leveraging Mobile For Engagement

The key for teen retailers in creating compelling mobile experiences is to focus on the social and in-store features that spur interactivity and social engagement

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Report Suggests Customer Experience May Trump Free Shipping

“This year’s survey underlined the need for retailers to prepare and be able to adapt more than ever for the holiday season. Responses clearly demonstrate that online shopping is becoming the norm across all categories – and price and a near-perfect experience are the drivers of conversion.

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Free Shipping—It’s Not Just for the Holidays Anymore

Online shoppers have become quite savvy. They know how to comparison shop from their mobile phones and they have come to expect certain things like free shipping.

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Toys “R” Us Mobile Site Delivers Best User Experience: Report

The findings suggest that retailers are making major investments in mobile and that they understand it is critical to their business

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