Posts Tagged ‘Facebook’

Digital Consumers “At Least Two Years” Ahead of Retailers

Retailers are having a difficult time keeping up with the technology adoption rate by consumers.

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Social Not a Big Help to Ecommerce

94% of US omnichannel ertailers had a Facebook page, and 81% had a “like” button on product pages

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How Blinds.com Improved Its Customer Service

For instance, The E-tailing Group report found that the retailers in its Annual Mystery Shopping Study cut their e-mail response times 31% from 31 hours and 27 minutes in 2011 to 21 hours and 42 minutes last year.

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Top E-retailers Put a Greater Focus on Products and Social Sharing

Top online retailers in 2012 focused on product details and visibility, store information and connecting shoppers across channels, according to the e-tailing group.

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More Than Half of Retail Facebook Pages Have a Shopping Element

Shopping on Facebook? There’s scant evidence that’s what consumers want to do while on the social network. “Many retailers are not seeing a strong return on their investment from their efforts selling on Facebook,” says Lauren Freedman, president of consulting firm the E-tailing Group Inc.

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The Keys to Online Sales: Search Results, Localization and Free Shipping

Online shoppers increasingly look to search results and local product availability when considering purchases, according to a new report from research and advisory firm The E-tailing Group Inc..

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Press Releases

Online Product Research Becoming More Extensive, Report Says

In a likely indicator that the growing number of online shopping resources available to consumers is actually making people better and smarter shoppers, a new report reveals that product research is taking up an increasingly larger share of the overall shopping experience and that more people are doing such research on social networks.

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Press Releases

Nearly One in Three Consumers Research Products on Online Social Networks

One in two respondents to a recent survey say they spend 75% of their overall shopping time researching a product.

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Press Releases

Retailers Need Backup Plans For Holiday Promotions

There’s no way to know what will work in online retail, says Lauren Freedman, president of the research and consulting firm The E-tailing Group Inc.

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