Posts Tagged ‘holiday shopping online’

Survey Shows 48 Percent Increase in Use of Retail-Branded Shopping Apps

According to the 4th Annual Holiday Online Shopping Survey from Baynote, retail-branded app usage is up 48% over the 2012 holiday season.

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Survey: Shoppers Want Simple and Mobile

The truly successful companies will see this as an incredible opportunity — one that allows them to ‘wow’ customers while continually gaining greater insights into their desires for more effective targeting.”

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Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

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A Holiday Shipping Fee Snapshot

That’s a smart move, as 85% of shoppers say they are more likely to take advantage of free shipping with no conditions over other promotions this holiday season, according to a consumer poll from consultancy the e-tailing group Inc. and e-commerce platform provider MarketLive Inc.

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Target To Match Online Prices For The First Time

Target’s new holiday price match policy is a smart move, says Lauren Freedman, president of consultancy the e-tailing group, inc. “In this competitive climate, where the price is just a click away, consumers are in control, and don’t want to take chances on not getting the best price.”

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Holiday Success Interview #1: the e-Tailing Group

“Q: What is the most important thing an ecommerce business can do this season to improve conversions?
A: The right product in-stock, priced sharply and shipped very quickly to the consumer. The customer doesn’t want to wait, and logistics continue to accelerate. ”

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Report

Aligning Cross-Channel Strategies for Profitable Growth

This report is a compilation of responses and commentary from 152 senior executives with responsibility for e-commerce. Results provide a unique overview –from the sellers’ perspective, with observations and guidelines interjected from the e-tailing group, inc. based on 16 years of e-commerce and over 50+ years of retail experience.

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Report

the e-tailing group 12th Annual Mystery Shopping Study-Efficiencies, Differentiators, Involvers

This study benchmarks over 280 features on 100 B2C merchant websites that were mystery shopped in 4Q ’09. Our extensive summary highlights key metrics and trends from both a service and selling perspective. Throughout, the presence of each element is presented via a series of 14 categories including an industry-at-large perspective. Stellar merchants are identified from both a merchandising and customer service perspective. A comprehensive index of those features and their penetration are included for at-a-glance viewing. Execution checklists wrap up the report with a goal of elevating features to differentiate and drive dollars.

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Webinar

Mindset of a Multi-Channel Shopper, Holiday 2009

Annual survey provides a pulse on consumer holiday cross-channel spending intentions, showcasing favored merchant strategies and email execution.

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