Posts Tagged ‘industry statistics’

Williams-Sonoma Scores Highest in an Online Shopping Review

Cookware and home furnishings retailer Williams-Sonoma Inc. scored 83.50 out of 100 points to take the top spot in a measure of online shopping experiences, according to the 15th Annual Mystery Shopping Study released this week by research and advisory firm The E-tailing Group Inc.

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Top Retailers Improve Their Service Skills

More online merchants are giving consumers more options when it comes to customer service, and presenting those options more clearly on their e-commerce sites.

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Nine Retailers Chosen For Best Online Customer Service

While assortments can get a customer to visit, it’s imperative to remember that service will keep them coming back.

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Value and Price Compete with Free Shipping for the Hearts of Holiday Shoppers

While free shipping continues to be “the carrot driving shoppers to buy online, this holiday season shoppers are looking for value over price.

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Brands Make Big Improvements to Their Small-Screen Sites

Retailers have improved their mobile commerce sites in the past year, making them easier to shop and employing more effective promotional tactics, a new study from The E-tailing Group finds.

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Fewer Big E-Retailers Send E-Mail Reminders about Items Left In Shopping Carts

Fewer e-retailers sent reminder e-mails to consumers who abandoned shopping carts in the fourth quarter of 2011 compared with the same period last year, according to new data from the E-tailing Group Inc.

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Two-Thirds of Online Shoppers Have Tried Live Chat

67% of consumers in the United States and United Kingdom say they’ve interacted with an e-retailer using live chat, up from 58% last year, according to a new E-tailing Group survey sponsored by live chat vendor Bold Software.

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More Than Half of Retail Facebook Pages Have a Shopping Element

Shopping on Facebook? There’s scant evidence that’s what consumers want to do while on the social network. “Many retailers are not seeing a strong return on their investment from their efforts selling on Facebook,” says Lauren Freedman, president of consulting firm the E-tailing Group Inc.

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IRWD 2012: E-Retailers Must Recognize Consumers’ Desire for Information

The convenience of shopping on the web, as well as the ease of online product research, is often more important to consumers than the low prices found on the Internet. Those aspects should guide e-commerce design, said Lauren Freedman, president of The E-tailing Group this morning during the opening session of the Internet Retailer Web Design and Usability Conference 2012 in Orlando, FL.

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