Posts Tagged ‘Lauren Freedman’

Digital Buyers Still Want Physical Stores

The most popular responses focused on ways the in-store experience could enhance digital: For example, 84% said they liked combining the efficiency of digital with the tangibility of retail stores. – See more at: http://www.emarketer.com/Article/Digital-Buyers-Still-Want-Physical-Stores/1013208#sthash.yZPeyTZt.dpuf

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Store service with a smile (and a touch of web and mobile technology)

While some industry pundits and retailers once perceived stores to be a liability, stores are now at the core of retailers’ omnichannel vision. But for those plans to come to fruition, retailers need to make important choices about the services they offer, the underpinning technology that supports shoppers’ needs, and the technology they can use in stores to foster a superior shopping experience

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Winning holiday shoppers from Amazon means offering low prices and free shipping

This year we are seeing confident consumers who know how to use their smartphone to be an informed and efficient shopper across all available channels

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E-retailers Deliver Holiday Orders Faster and Make Returns Easier

Excellent customer service is crucial today when “efficiency is an expectation and choice non-negotiable

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7 Retailers Rise to the Occasion for Customer Service Excellence

In today’s omnichannel climate and amid heightened consumer expectations, customer service can serve as both and expected yet important differentiator

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Home Depot, Zappos, Office Depot among online customer service leaders

The number of business days to receive the product, based on a choice of ground shipping, improved to 3.42 days, down from 3.8 in the prior year.

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Mobile chat: Role Grows in Creating Seamless Holiday Shopping

“Shoppers who prefer chat will wish to use it in every channel,” said Lauren Freedman, president of the Chicago-based e-tailing group. “The bigger challenge is finding retailers who make it available.

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Do You Know What You’re Getting From Discount Websites

In tighter inventory times it gives them a chance to maybe sell a range of goods that’s a little bit broader, and I think there’s an opportunity to that potentially some of the product could be great product.

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Which Six Retailers Offer the Best M-Commerce Sites?

Consumers are increasingly shopping with their smartphones, and smart retailers have risen to the occasion, delivering well-conceived m-commerce sites for those shoppers.

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Most Retailers Expect Their Holiday Online Sales to Grow at Least 10%

While retailers have expressed cautious optimism for the 2013 holiday season, that optimism hinges on the ability to drive sales through strategically time promotions in the fourth quarter.

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