Posts Tagged ‘live chat’

Most Senior Retail Execs Are Happy With Their Returns from E-Commerce

81% of retail senior executives say they’re satisfied with their return on investment in e-commerce, and 71% say they’re increasing their investments in e-commerce this year, according to the 11th Annual Merchant Survey Report from research and advisory firm The E-tailing Group Inc.

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Two-Thirds of Online Shoppers Have Tried Live Chat

67% of consumers in the United States and United Kingdom say they’ve interacted with an e-retailer using live chat, up from 58% last year, according to a new E-tailing Group survey sponsored by live chat vendor Bold Software.

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Live Chat Use Is On the Rise

58% of U.S. consumers say they’ve interacted with an e-retailer using live chat, up from 54% last year, according to a new E-tailing Group study sponsored by Bold Software LLC, a live chat vendor.

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