Posts Tagged ‘Mystery Shopping study’

Fewer Big E-Retailers Send E-Mail Reminders about Items Left In Shopping Carts

Fewer e-retailers sent reminder e-mails to consumers who abandoned shopping carts in the fourth quarter of 2011 compared with the same period last year, according to new data from the E-tailing Group Inc.

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More Than Half of Retail Facebook Pages Have a Shopping Element

Shopping on Facebook? There’s scant evidence that’s what consumers want to do while on the social network. “Many retailers are not seeing a strong return on their investment from their efforts selling on Facebook,” says Lauren Freedman, president of consulting firm the E-tailing Group Inc.

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Nine Retailers Cited For Top Customer Service

Fulfilling orders within three days, quickly responding to customer e-mail and keeping checkout to within five clicks were cited as characteristics of nine online retailers rated tops for customer service

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E-retailers Improve Site Navigation

More retailers are enhancing their e-commerce navigation tools, and also are more focused on mobile commerce and social media than a year ago

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Press Releases

Orvis Reels in the Top Spot in An Annual E-Commerce Shopping Survey

The Orvis Co. Inc. 124 The Orvis Co. Inc. Apparel / Accessories Online Sales:$110,880,000 (IR estimate) Growth:-1.0% See More had the highest score in the e-Tailing Group’s new Mystery Shopping study from The E-tailing Group. The report is due to be released next month. The research and consulting firm shopped 100 e-retail sites and assigned performance scores on a 100-point scale based on several criteria.

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