Posts Tagged ‘Mystery Shopping survey’

E-retailers Deliver Holiday Orders Faster and Make Returns Easier

Excellent customer service is crucial today when “efficiency is an expectation and choice non-negotiable

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7 Retailers Rise to the Occasion for Customer Service Excellence

In today’s omnichannel climate and amid heightened consumer expectations, customer service can serve as both and expected yet important differentiator

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Home Depot, Zappos, Office Depot among online customer service leaders

The number of business days to receive the product, based on a choice of ground shipping, improved to 3.42 days, down from 3.8 in the prior year.

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