Posts Tagged ‘online shopping’

What Are the Greatest Challenges Facing Retailers in 2015?

Consistency of shopping experiences is vital to shopper satisfaction.

Read More »

How Do Product Recommendations Influence Buyer Behavior?

77% of online shoppers admit to have made additional purchases based on personalized product recommendations

Read More »

Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

Read More »

Large Retailers and Seasoned Specialty Players Highlight Customer Experience Index Winners

This year’s list of retailers who scoreed 80 out of 100 points range from the large retailers to several specialty merchants, long know for retailing excellence

Read More »

Target To Match Online Prices For The First Time

Target’s new holiday price match policy is a smart move, says Lauren Freedman, president of consultancy the e-tailing group, inc. “In this competitive climate, where the price is just a click away, consumers are in control, and don’t want to take chances on not getting the best price.”

Read More »

Shoppers Reacting To Holiday Season Differently Than In 2010

According to a recent Bronto Software/e-tailing group survey mobile and social are two areas merchants are looking for more return in 2012.

Read More »

Website Features That Influence Shoppers: 10 Indicators And 3 Lessons

According to an October 2011 survey by the e-tailing group, an organization that studies online retail trends, shoppers are influenced by 10 key website features: shipping, returns, sales, coupons, discounts, rewards, time-sensitive deals, bulk savings, and bonus with purchase

Read More »

Press Releases

Study: Shoppers Spending More Time On Research

[Shoppers] are hungry to find the right information about products they are researching and are willing to spend significant time to take advantage of user-generated content and most importantly to be rewarded by purchasing [the product] at the price they want to pay,” said Lauren Freedman, President, the e-tailing group.

Read More »

Does Saturday Delivery Matter?

I recently ordered a few bottles of wine online from a daily deal site. The day the package was due to be delivered I was eager to get home and crack open a bottle of zinfandel. But what I hadn’t anticipated was that since I wasn’t home to accept the delivery and the package required an adult signature, the package wouldn’t be left at my door. Rather, I had to reschedule the delivery for the only day that I would be home to accept the delivery—a Saturday.

Read More »

Press Releases

Mass Merchants Dominate the e-tailing group Customer Experience Index

In conjunction with their Annual Mystery Shopping Study the e-tailing group has released the 3rd Annual Customer Experience Index results, leveraging quantitative analysis to specifically understand how merchants stack-up against the e-tailing 100 websites, their category, and direct competition. Websites are scored on a 100-point scale where five key pages, merchandising, and customer service, the triple crown of any customer experience, are all factors.

Read More »