Posts Tagged ‘Ralph Lauren’

Nordstrom, Saks Top List for Luxury Customer Experience Online

Nordstrom topped a new online luxury shopping survey where mystery shoppers rated it along with 19 other luxury websites based upon customer service, branding, multi-channel experience, ease of shopping and other criteria.

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Nordstrom Reigns for Multi-Platform Digital Prowess

Luxury retailers such as Nordstrom, Saks Fifth Avenue, Bloomingdale’s and Neiman Marcus blew independent luxury brands out of the water in digital presence, customer service and accessibility.

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Luxury E-Retailers Trounce Manufacturers in Engaging Online Shoppers

The e-commerce consultancy’s forthcoming study, “Champagne Tastes and Caviar Dreams: A Global Look at Luxury,” measures how well luxury retailers and brands work to attract online shoppers by taking account of 289 e-commerce metrics and then ranking companies on a 100-point scale.

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