Posts Tagged ‘Saks Fifth Avenue’

Nordstrom, Saks Top List for Luxury Customer Experience Online

Nordstrom topped a new online luxury shopping survey where mystery shoppers rated it along with 19 other luxury websites based upon customer service, branding, multi-channel experience, ease of shopping and other criteria.

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Nordstrom Reigns for Multi-Platform Digital Prowess

Luxury retailers such as Nordstrom, Saks Fifth Avenue, Bloomingdale’s and Neiman Marcus blew independent luxury brands out of the water in digital presence, customer service and accessibility.

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Press Releases

Sears, Abt and Foot Locker Are Among the Customer Service Winners

Nine e-retailers are called out as providing best-in-class customer service in the new Mystery Shopping study from The E-tailing Group that will be released next month. The research and consulting firm secretly shopped 100 e-retail sites and assigned performance scores based on several criteria.

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