Posts Tagged ‘shopping cart’

Press Releases

Live Chat Becomes The “Must-Have” Tool For E-Tailers

A new study by the e-tailing group, an ecommerce consultancy, revealed that live chat increases average order volumes, reduces cart abandonment, and is especially effective at supporting sales of more expensive and more complex goods.

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Press Releases

Sears, Abt and Foot Locker Are Among the Customer Service Winners

Nine e-retailers are called out as providing best-in-class customer service in the new Mystery Shopping study from The E-tailing Group that will be released next month. The research and consulting firm secretly shopped 100 e-retail sites and assigned performance scores based on several criteria.

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Are email reminders of products abandoned in the shopping cart an intelligent policy or an intrusive ploy?

Posted on March 15th, 2010 by

While preparing out latest e-tail detail, “More Merchants Rely on Email to Minimize Cart Abandonment,” the question of customer privacy sparked a conversation within our office.

Is reaching out to customers to remind them that products are left behind good customer service or does it cross a boundary and become intrusive?

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