Posts Tagged ‘The e-tailing group’

E-retailers Deliver Holiday Orders Faster and Make Returns Easier

Excellent customer service is crucial today when “efficiency is an expectation and choice non-negotiable

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7 Retailers Rise to the Occasion for Customer Service Excellence

In today’s omnichannel climate and amid heightened consumer expectations, customer service can serve as both and expected yet important differentiator

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Home Depot, Zappos, Office Depot among online customer service leaders

The number of business days to receive the product, based on a choice of ground shipping, improved to 3.42 days, down from 3.8 in the prior year.

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Online Holiday Shopping Trends Still Point Upward

““This year’s survey results underline the need for retailers to prepare to be able to meet consumers’ online shopping expectations across all channels. It is critical that consumer experiences online, in-store, via mobile and social are all exemplary and aligned to optimize their business,” said Lauren Freedman, president of the e-tailing group, a market research firm that conducts the annual shopper survey for MarketLive.
Read more at http://rbr.com/online-holiday-shopping-trends-still-point-upward/#BFCtlbahkmTUxkKK.99”

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Report: Retailers’ investment in mobile paying off

Retailers certainly realize that mobile matters as they have invested significant time and resources to enhance their mobile shopping experiences

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Smartphone Users in Stores Compare Prices, Read Reviews and Do Much More

36% of U.S. smartphone users in stores use their devices to compare prices, and 16% conduct specific searches for or directly access online retailers

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BTS Spending up 5%; Omnichannel Drives In-store Purchases

“So it is important for retailers to understand how the entire family—both parents and students—are being influenced, especially as the social and mobile channels continue to gain traction.”


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Surveys: Ecommerce Tightening Though Shoppers Spending More

Amazon is nipping at the heels of every retailer. Mobile has materialized as a revenue producing force and customer expectations have peaked, once again altering retailer investment strategies.

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An Atypical but Strong Holiday Season

“Shopper expectations are at an all-time high. This puts incredible pressure on retailers to not only keep pace with rapidly evolving technologies but to ensure these technologies are available in an easy-to-access, simple-to-use format.”

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Which Six Retailers Offer the Best M-Commerce Sites?

Consumers are increasingly shopping with their smartphones, and smart retailers have risen to the occasion, delivering well-conceived m-commerce sites for those shoppers.

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