Excellent customer service is crucial today when “efficiency is an expectation and choice non-negotiable
Posts Tagged ‘The e-tailing group’
In today’s omnichannel climate and amid heightened consumer expectations, customer service can serve as both and expected yet important differentiator
The number of business days to receive the product, based on a choice of ground shipping, improved to 3.42 days, down from 3.8 in the prior year.
Retailers certainly realize that mobile matters as they have invested significant time and resources to enhance their mobile shopping experiences
36% of U.S. smartphone users in stores use their devices to compare prices, and 16% conduct specific searches for or directly access online retailers
“So it is important for retailers to understand how the entire family—both parents and students—are being influenced, especially as the social and mobile channels continue to gain traction.”
Amazon is nipping at the heels of every retailer. Mobile has materialized as a revenue producing force and customer expectations have peaked, once again altering retailer investment strategies.
Consumers are increasingly shopping with their smartphones, and smart retailers have risen to the occasion, delivering well-conceived m-commerce sites for those shoppers.