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Nine Retailers Cited For Top Customer Service

Fulfilling orders within three days, quickly responding to customer e-mail and keeping checkout to within five clicks were cited as characteristics of nine online retailers rated tops for customer service

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Llbean.Com Will No Longer Charge Shipping Fees

7% of the 100 leading online retailers offered free shipping on all orders in The E-tailing Group’s annual mystery shopping survey in the fourth quarter of 2010, up from 4% the year before.

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