Research Library

Our one-stop destination for all proprietary e-tailing group and client-sponsored ecommerce research that sets industry standards and establishes respected benchmarks to set priorities and drive your business.


RETAILERS PROPEL AHEAD MAKING PROGRESS IN MOBILE CUSTOMER EXPERIENCES
8.13.2014

In 2Q14 we benchmarked the on-the-go consumer experience from information gathering through purchasing and customer support. Find out the results of real shopping experiences as we evaluated the onsite user experience on 174 metrics, looking at 6 top tasks consumers are likely to perform along with the overall usability of their experience, including year-over-year results.

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Did You Know?

Social media is here to stay as an amazing 74% of survey respondents reported having interacted via social media with an Internet retailer for customer service and 96% of those interacting said that they received a response.

Live Chat Effectiveness Study: 2013

My inbox is full of whitepapers. Here's the e-tailing group difference: Lauren uses current data (procured from a merchant's perspective, not a market researcher's), and interweaves it with relevant, timely commentary from my peers.

Brad Wolansky
Yankee Candle Company